At WeSimplifAI, we aim to provide a clear and transparent experience for customers using Asasa, our Business-Critical Asset Intelligence platform. This policy explains how cancellations and refunds are handled for Asasa subscriptions and paid services.
You may request cancellation of your Asasa subscription at any time.
Cancellation will prevent the subscription from renewing for the next billing period. Your access to paid features may continue until the end of the period for which payment has already been made, unless otherwise communicated by WeSimplifAI.
To request cancellation, please contact us using the details provided below.
Payments for Asasa subscriptions are generally non-refundable once the applicable subscription period has started.
WeSimplifAI may consider a refund request in circumstances including:
Approved refunds will normally be processed to the original payment method used for the transaction.
If you believe you are eligible for a refund, please contact us with:
We may request additional information to verify the transaction before processing a refund.
Once a refund is approved, WeSimplifAI will initiate the refund through the applicable payment provider.
The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
You may leave the Asasa checkout process before completing a payment. No paid subscription will be activated unless the payment is successfully completed and confirmed.
If a payment fails, is declined, or is cancelled by the payment provider, the transaction will not be treated as a successful subscription payment.
If your account has nevertheless been charged despite a failed payment, please contact us with the transaction details so that we can investigate and, where applicable, arrange resolution or a refund.
Asasa subscription plans and their applicable prices are displayed on the Asasa pricing page before purchase.
For customers purchasing in India, applicable Asasa prices are displayed in Indian Rupees (INR).
The price and subscription terms presented at the time of purchase will apply to that transaction.
For cancellation, refund, or payment-related queries, please contact:
WeSimplifAI
Email: hello@wesimplifai.com
Please include your Asasa account email and payment reference where available so that we can resolve your request efficiently.